Privacy Policy
At Flou (“we,” “our,” or “us”), we are dedicated to safeguarding your privacy and ensuring the security of the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you engage our services and products or interact with our website (www.itstheflou.com, the “Website”).
I. Our Commitment to Your Privacy
We take reasonable measures to ensure your personal information is accurate, up-to-date, and securely stored. We are committed to protecting your information from unauthorized access, alteration, disclosure, or loss.
II. What We Collect
“Personal Information” refers to the details you provide to us or we obtain in connection with our services. This may include (this list is non-exhaustive and may include other information necessary for providing our services):
- Name, mailing address, phone number, and email address.
- Service details, including preferences and bookings for our services and products.
- Payment information used to process your transactions.
- Information about your usage of our Website, gathered through cookies, such as your IP address, browser type, pages viewed, and duration of visits.
We may collect your personal information directly from you, from third-party service providers, or through our Website and other forms of communication.
III. How We Use Your Information
We collect and use your Personal Information to:
- Provide and manage our services, including bookings and payments.
- Enhance your experience on our Website by personalizing features and functionality.
- Communicate with you about services, updates, promotions, and special offers.
- Conduct surveys or gather feedback to improve our offerings.
- Ensure compliance with applicable legal and regulatory requirements.
- Protect against fraud, unauthorized access, or illegal activities.
We will not use your Personal Information for purposes beyond those stated here unless required by law or with your explicit consent.
IV. Sharing Your Information
We may share your information with:
- Service providers assisting in the delivery of our services, such as payment processors.
- Marketing partners, with your consent, to inform you of complementary products or services.
- Legal or regulatory authorities when required by law or to protect our rights.
We take reasonable steps to encourage third parties we work with to uphold our privacy standards and protect your data. However, we are not responsible for their privacy practices and we recommend reviewing the policies of any external sites you may visit.
V. Accessing and Updating Your Information
You may access, correct, or update your personal information by contacting us at connect@itstheflou.com.
To request deletion of your Personal Information or close your account, contact us as per Clause VIII. Note that we may retain certain records to comply with legal or business obligations. Removing your information may limit or restrict your access to our services.
VI. Withdrawing Consent
If you wish to withdraw your consent for the use of your Personal Information, please contact us at connect@itstheflou.com. Requests will be processed within 30 days. Withdrawal of consent may impact our ability to provide some services, and we may continue to retain or process data as permitted by law.
VII. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed.
VIII. Contacting Us
For questions, feedback, or requests regarding this Privacy Policy, please contact us at connect@itstheflou.com
Effective Date: 1 December 2024