By using this website, signing up for services, or interacting with any content on our website, you agree to comply with and be bound by these Terms. We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised Terms.

II. Services Provided

Flou offers the following services:

• Paediatric Occupational Therapy: Developmental evaluations and parent support for children from birth to 18 years old with individual needs. Improve participation and independence in school, play, social and self-care (dressing, feeding etc) activities.
• Kids Yoga: Yoga sessions for individuals, children, and families designed to enhance mental and physical health.
• Playful Explorers: A sensory play program for children 18 months to 4 years to support each child’s unique sensory needs, boosting motor skills, emotional regulation and social growth through play, music and movement.
• Sensory Safari: A parent-accompanied play area to foster sensory exploration and motor skill development through interactive toys and activities.

Please note, our services are subject to change or update, and additional services may be offered in the future.

III. User Eligibility

Our services are open to individuals of all ages, from children as young as 0 years old to adults, including parents and caregivers. By using our website or services, you confirm that you are either:

• A legal guardian or parent of a minor using our services, or
• An individual using the services yourself.

IV. Registration and Account Information

To use certain services, you may be required to register an account with Flou. You agree to provide accurate, current, and complete information during registration and to keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.

V. User Conduct

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You may not:

• Engage in any illegal or fraudulent activity.
• Violate the rights of others, including intellectual property rights.
• Upload harmful content, including viruses, malware, or any form of destructive code.
• Interfere with or disrupt the operation of the website or services.

We reserve the right to suspend or terminate your access if we believe you have violated any part of these Terms.

VI. Intellectual Property

All content and materials on the website, including text, images, graphics, logos, and designs, are the property of Flou and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, or distribute any content from our website without prior written consent.

VII. Payments and Transactions

For certain services or products, you may be required to pay fees. By purchasing services or products, you agree to provide accurate payment information and authorize Flou to process the transaction. Payments are processed securely through third-party payment providers. We are not responsible for any issues arising from payment provider transactions.

VIII. Privacy and Data Protection

Your use of our website and services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for more details on how your data is handled.

IX. Limitation of Liability

Flou will make reasonable efforts to provide accurate and reliable services; however, we do not guarantee that our website or services will be uninterrupted, error-free, or free from viruses or other harmful elements. To the fullest extent permitted by law, Flou is not liable for any damages, losses, or injuries that result from your use of our website or services.

X. Third-Party Services

Our website may link to third-party websites or services that are not operated or controlled by Flou. We are not responsible for the content or privacy practices of these third-party sites and encourage you to review their terms and policies before engaging with them.

XI. Termination of Services

Flou reserves the right to suspend or terminate your access to our website or services at any time, with or without notice, if we determine that you have violated these Terms or engaged in unlawful or harmful behavior.

XII. Changes to These Terms

Flou may update these Terms from time to time. We will post any changes on this page with the updated “Effective Date”. Please review these Terms regularly to stay informed of any changes. Your continued use of the website or services after any changes are made will constitute your acceptance of the updated Terms.

XIII. Governing Law

The Terms are governed by the laws of Singapore.

XIV. Contacting Us

If you have any questions or concerns regarding these Terms or your use of our website and services, please contact us at connect@itstheflou.com.

All terms and conditions are subject to change.

Effective Date: 1 December 2024